Trugrade Medical Supplies - Privacy Policy

Privacy Policy

Commitment: Trugrade Medical Supplies is committed to providing quality services to you and this policy outlines our ongoing obligations in respect of how we manage your Personal Information.
Compliance: We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act), which govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
Availability: A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

Definition: Personal Information is information or an opinion that identifies an individual.
Examples of Personal Information: Names, addresses, phone and fax numbers, and email addresses.
How We Collect It: This information is obtained in many ways including: in person, by email, by telephone and fax, via our website, from media and publications, from other publicly available sources, from cookies, and from third parties.
Source Preference: Where reasonable and practicable to do so, we will collect your Personal Information only directly from you.

Primary Purpose: We collect your Personal Information for the primary purpose of providing our services to you, providing information to relevant agencies (if you are a client of those agencies), and for marketing (e.g., review requests).
Secondary Purpose: We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
Unsubscribing: You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

Definition: Sensitive information includes information or opinion about things such as an individual's racial or ethnic origin, political opinions, religious or philosophical beliefs, criminal record, or health information.
Usage Restrictions: Sensitive information will be used by us only:
- For the primary purpose for which it was obtained.
- For a secondary purpose that is directly related to the primary purpose.
- With your consent; or where required or authorised by law.

Transport Providers: Customer name, address, and contact details will be provided to the transport providers solely for the purpose of product delivery purpose.
General Disclosure: Your Personal Information may be disclosed only when:
- Consent: You consent to the use or disclosure; or
- Legal: Where required or authorised by law.
Overseas Disclosure: We will not disclose your Personal Information to overseas recipients unless we have first obtained your express consent or are required to do so by law.
Data Breach Protocol: In the event of an eligible data breach, we will notify you and the relevant authorities in accordance with our obligations under the Privacy Act.

Storage and Protection: Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.
Retention Period: Most Personal Information is stored in client files which will be kept by us for a minimum of 7 years.
Destruction: When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it.
Payment Security: We do not store full credit card details. Payment processing is handled by third-party providers who comply with industry-standard Payment Card Industry Data Security Standards (PCI DSS).
- Upon the customer’s explicit request and consent to retain payment card details for subsequent convenient order processing, we shall implement reasonable security measures to safeguard this information and ensure its use is exclusively limited to the purpose for which consent was provided. Notwithstanding this commitment, Trugrade Medical Supplies shall not assume responsibility or liability for any charge or financial transaction appearing on the cardholder's statement that is not directly processed or initiated by this company.

Access Request: You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Verification: In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Administration Fee: Trugrade Medical Supplies will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
Maintaining Quality: We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable.

Policy Updates: This Policy may change from time to time and is available on our website.
Contact for Complaints and Enquiries: If you have any queries or complaints about our Privacy Policy, please contact us at:
- Trugrade Medical Supplies
- Address: Unit 3, 168–170 Bannister Rd, Canning Vale WA 6155
- Phone: (08) 9455 7834
- Email: sales@trugrademedical.com.au