Terms & Conditions
Trugrade Medical Supplies Terms & Conditions
1. Company Information
Business Name: The Trustee for RELIABLE HEALTHCARE TRUST
Trading As: Trugrade Medical Supplies, B Smart Living, B Smart Living Caringbah
ABN: 19 476 823 124
Business Address: Unit 3, 168–170 Bannister Rd, Canning Vale WA 6155
Email: sales@trugrademedical.com.au
Phone: (08) 9455 7834
We operate in accordance with all relevant Australian laws, including the Australian Consumer Law (ACL).
2. Acceptance of Terms
By accessing or using our website, you agree to comply with and be bound by these Terms of Conditions. If you do not agree, you must not use the website.
These terms may be updated at any time without notice. Continued use of the website indicates acceptance of any changes.
3. Use of the Website
You must use this website in accordance with the following rules:
- You must be at least 18 years old, or have permission from a parent or guardian.
- You must not use the site for unlawful, fraudulent, harmful, or abusive activities.
- You must not attempt to interfere with or compromise website security, performance, or functionality.
- You must not copy, distribute, reproduce, or resell any website content (including images, descriptions, and graphics) without our written permission.
We reserve the right to block or suspend any user for misuse of the website.
4. General Information Only – Medical Product Disclaimer
Trugrade Medical Supplies sells medical, healthcare, aged-care, disability, and consumable products, but we do not provide medical, clinical, diagnostic, or therapeutic advice.
All information on our website—including product descriptions, guides, consultations, and resources:
- Is for general information only
- Must not be relied upon for diagnosis, treatment, or clinical decision-making
- Does not replace advice from a qualified healthcare professional
You are responsible for seeking professional medical advice before purchasing or using any product where appropriate.
5. Product Information & Accuracy
We make every effort to ensure product details, descriptions, and images are accurate. However:
- Product specifications, packaging, and appearance may change without notice
- Information may contain errors or omissions
- Images are for general representation only
We reserve the right to correct any errors at any time.
6. Prices, GST & Payment
- All prices are listed in Australian Dollars (AUD).
- Prices include GST, where applicable.
- Prices may be updated at any time without notice.
- We reserve the right to decline or cancel any order at our discretion.
*For more details, please refer to Section 1 of our Shipping & Delivery Policy.
7. Order Processing & Delivery
*For more details, please refer to Section 1 of our Shipping & Delivery Policy.
8. Warranties
A manufacturer’s warranty applies to products when used according to instructions and maintained appropriately.
Warranty does not cover:
- Misuse, neglect, or improper handling
- Damage occurring during unauthorised repairs or modifications
- Damage caused by failure to follow operating instructions
For warranty claims, please contact us at sales@trugrademedical.com.au.
*Click the link for the full details on the Returns, Refund & Credit Policy.
9. Liability for Product Use
We are a retailer and distributor, not the manufacturer.
To the fullest extent permitted under Australian law, we exclude liability for loss, injury, or damage arising from:
- Your choice or selection of a product
- Incorrect or improper use of a product
- Use that is inconsistent with manufacturer instructions
- Failure to seek appropriate medical or clinical advice
- Any reliance on general information or consultations provided by us
Determining whether a product is suitable for your intended use is your responsibility.
Nothing in this clause limits your rights under the Australian Consumer Law (ACL).
10. Australian Consumer Law – Your Rights
Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to:
- A replacement or refund for a major failure
- Repair or replacement if the goods fail to be of acceptable quality but the failure is not major
These rights apply in addition to any manufacturer warranty.
11. Intellectual Property
All content on this website; including text, graphics, images, logos, product descriptions, and website layout; is owned by or licensed to Trugrade Medical Supplies or to the manufacturer who owns the relevant brand and/or product.
You may not reproduce, copy, modify, distribute, or use any content without our prior written consent.
12. Third-Party Links
Our website may include links to external websites for convenience or for general information. These links do not indicate endorsement, and we are not responsible for the content or accuracy of external sites.
You may not create links to our website without written permission.
13. Image & Photo Usage Policy
Product images, brand logos, and any visual content on this website may not be used, copied, or redistributed without written approval.
Some images may be owned by manufacturers and are used with permission.
14. Unauthorised Use
Unauthorised use of this website may give rise to a claim for damages and/or constitute a criminal offence.
15. Force Majeure
We are not liable for delays, loss, or failure to supply caused by circumstances beyond our control, including:
- Natural disasters
- War, terrorism, civil disturbances
- Government restrictions
- Industrial actions
- Supply chain disruptions
- Failure of materials, transport, or labour availability
If such an event occurs, we may cancel or suspend an order without liability.
16. Governing Law
These Terms and Conditions are governed by the laws of Western Australia and the Commonwealth of Australia.
You agree to submit to the exclusive jurisdiction of the courts of Western Australia in relation to any dispute arising from these Terms and Conditions or your use of our Website or services.
17. Contact Us
For questions regarding these Terms and Conditions, please contact:
Email: sales@trugrademedical.com.au
Phone: (08) 9455 7834
Address: Unit 3, 168–170 Bannister Rd, Canning Vale WA 6155
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